Contact information

Contact

Questions about an order, a subscription, or the product itself — we read everything and reply quickly.

We aim to reply within 1-2 working days, Monday to Friday.

Before you email

Where's my order? Check the tracking link in your dispatch email, and your spam folder. If it has been more than 10 working days since that email, send us your order number and we will chase it.

Changing or cancelling a subscription. You can skip, pause, change your flavour or cancel any time from your account. Do it at least 24 hours before your next renewal date. If you would rather we did it, email us.

Something arrived damaged. Send a photo within 24 hours of delivery and keep the packaging — we will replace it.

Returns. See our Shipping & Delivery page and our Terms and Conditions.

Other enquiries


Stockists and wholesale	hello@holthydration.com
Press and partnerships	hello@holthydration.com
Data protection and privacy	hello@holthydration.com

Complaints

If something has gone wrong, email support@holthydration.com with the subject line Complaint and your order number. We will acknowledge within two working days and aim to resolve within ten.

If we cannot resolve it between us, you can contact your local Trading Standards service through the Citizens Advice consumer helpline.