Cancellation policy

Subscription Terms & Cancellation

Holt Hydration Ltd · Last updated: 11.09.2026

This is the Purchase Options Cancellation Policy for HOLT Hydration subscriptions. It sits alongside our Terms and Conditions, which set out the full terms.

What you're signing up to

A HOLT subscription is an ongoing agreement that renews automatically until you cancel it. Each renewal is a new order, charged to your saved payment method and delivered to your saved address.

What you get:

15% off every order, for as long as the subscription is active
Free delivery on every order, with no minimum
Delivery every 2 or 4 weeks — you choose, and you can change it
Skip, pause, change flavour or cancel whenever you like

When you'll be charged

Your first payment is taken when you place the order. After that, you're charged on your renewal date — every 2 or 4 weeks, depending on the frequency you chose.

We email you before every renewal so you know it's coming and have time to skip it, change it or cancel.

Changing your subscription

From your account you can:

Skip the next delivery
Pause for a while
Change the flavour
Change how often it arrives
Change your address or payment card

Changes need to be made at least 24 hours before your renewal date. After that, the order is already being prepared and we can't change it.

If you can't get into your account, email support@holthydration.com and we'll do it for you.

Cancelling

You can cancel at any time. There is no minimum term, no notice period and no cancellation fee.

Two ways:

From your account — log in, open your subscription, cancel. It takes about thirty seconds.
Email support@holthydration.com — tell us your order number and that you'd like to cancel. We'll confirm by email.

Cancel at least 24 hours before your renewal date so the next payment isn't taken.

Cancelling stops future orders. It doesn't refund an order already dispatched. If a renewal has already been processed and shipped, that order stands — though your rights in our Returns & Refunds policy still apply to it.

If a renewal caught you out, tell us anyway. We'd rather sort it than have you stuck with something you didn't want.

Price changes

If we change the price of a subscription, we'll tell you by email at least 30 days before it takes effect. You can cancel before then if you don't want to continue. We'll never change the price of an order you've already been charged for.

If a payment fails

We'll email you and try again over the following few days. If it still doesn't go through, we'll pause the subscription rather than cancel it, so you don't lose your settings or your discount. Update your card in your account to start it again.

Your legal rights

You also have the statutory right to cancel within 14 days of receiving any order, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Note that this right does not apply to sealed goods that have been opened, for health and hygiene reasons. Full detail is in our Returns & Refunds policy.

Nothing in this policy affects your rights under the Consumer Rights Act 2015.