Shipping policy

Shipping & Delivery

Holt Hydration Ltd · Last updated: 11.09.2026

We ship from our UK fulfilment centre in Chelmsford, Essex.

Delivery charges

Order	Delivery
Subscription orders	Free, always — every delivery, whatever the size
One-off orders £50 and over	Free
One-off orders under £50	£3.95

Free delivery on subscriptions applies to every order in your subscription, not just the first. It continues for as long as your subscription is active, and there is no minimum.

Delivery is calculated at checkout before you pay. You will always see the final amount, including any delivery charge, before you confirm your order.

Where we deliver

We currently deliver to addresses in the United Kingdom — England, Scotland, Wales and Northern Ireland.

We do not currently ship outside the UK. If you would like us to, tell us at hello@holthydration.com — we are listening.

Dispatch and delivery times

We aim to dispatch all orders within 1-3 business days.

Once dispatched, delivery usually takes 2-3 working days.

Working days are Monday to Friday, excluding bank holidays.

Tracking

You will receive a dispatch email with a tracking link as soon as your order leaves our fulfilment centre. If it has not arrived within 10 working days of that email, contact us, and we will chase it.

Check your spam folder before assuming it has not been sent.

If something goes wrong

Your parcel has not arrived. Contact us at hello@holthydration.com with your order number. If a parcel is lost in transit, we will resend or refund — your choice. You do not have to chase the courier yourself.

Your parcel arrived damaged. Send us a photo within 24 hours of delivery and we will replace it. Keep the packaging until we have confirmed.

You entered the wrong address. Tell us as soon as possible.

Cancelling and returning

Your cancellation and return rights are set out in full in our Terms and Conditions. In summary:

You have 14 days from receiving your order to change your mind, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This does not apply to sealed goods that have been opened for health or hygiene reasons.
If you cancel under the 14-day right, we refund the standard delivery charge you paid as well as the price of the goods. If you chose a faster delivery service than our standard option, we refund the standard amount. We are not required to refund the cost of returning the item to us.

Nothing here affects your statutory rights under the Consumer Rights Act 2015.

Delays outside our control

Occasionally deliveries are delayed by events we cannot control — severe weather, courier strikes, or similar. We will tell you as soon as we know, and we will not charge you again for a redelivery in those circumstances.